Summary

  • For those who have to handle tech support in their household, it can often be a full-time job, especially with a streaming service like Plex.
  • To reduce the number of support tickets, it is essential to structure Plex properly in the first place, setting up individual profiles and libraries and applying necessary restrictions based on content.
  • This allows certain users access to certain content, and makes sure any adult content is only available to those who are allowed to view it.
  • To further simplify Plex, it can help to turn off any unnecessary features that aren’t required, such as Live TV and DVR, as well as trailers and notifications.
  • This makes sure the interface is clean and straightforward, and reduces the chances of confusion or errors.
  • By setting up Plex in this way, tech supports can minimise their interaction and let people help themselves, reducing friction and anger over the misuse of Plex.

By Bob Sharp

Original Article