Whoop angers users over reneged free upgrade promises

Summary

• Whoop has angered its fitness tracker users by reneging on a promise that they could upgrade free to the latest version, Whoop 5, after using the device for at least six months.
• The Florida-based company had pledged that loyal users would be given free upgrades to future hardware but has now told them they must pay $49to$79 to upgrade from Whoop 4 to 5.
• Whoop users, some of whom paid $30 a month to lease the device, have vented their frustration on the company’s Reddit forum, with many saying they feel misled and that they will cancel their subscriptions.
• The fitness wearable maker did not respond to The Verge’s request for comment.

By Victoria Song

Original Article