Pinterest says mass account bans were caused by an ‘internal error’
1 min read
Summary
Pinterest has faced a wave of criticism after shutting down numerous accounts, citing unspecified community guidelines violations.
Many users appealed, but were provided without any details or further explanation, leading to an uproar on social media.
On Wednesday, Pinterest admitted the closures were due to an error, with their statement saying an “internal error led to over-enforcement and some accounts were mistakenly deactivated”.
The company is reinstating the affected accounts and promising to improve its response to these issues in future.
However, many users are still angered by the oversight, especially as the company hasn’t provided specifics about the cause of the error or any preventive measures being taken.
This incident highlights the risks of automated content moderation and the potential consequences when errors occur.
It also underscores the importance of transparent communication and timely responses when dealing with user-generated content and account enforcements.