Chase will start blocking Zelle payments over social media
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Summary
From March 23rd, 2025, Chase Bank will hinder the use of Zelle for transactions made via social media and messaging apps.
The bank claims the move is to help prevent scams, and it may also request additional information for Zelle payments to help evaluate whether transactions pose a fraud or scam risk.
The bank does not provide purchase protection for Zelle transactions.
Chase points out that half of the scams reported in the second half of 2024 came from social media.
This move follows a December lawsuit from the Consumer Financial Protection Bureau, which accuses Zelle and three of its owner banks of failing to protect consumers from fraud.
A Chase spokesperson suggested the updated terms and conditions are intended to help customers protect themselves.