Samsung admits its bad software update bricked a lot of soundbars
1 min read
Summary
A recent software update from Samsung has broken soundbars from 2024, rendering them unresponsive and inaccessible.
Samsung has confirmed that the issue was caused by a “software update error” and is offering free repairs to all affected units, regardless of their warranty status.
Owners of models including the HW-Q990D, HW-Q800D and HW-S801D have reported that the soundbars have been rendered useless by the update, with the only remedy being a physical repair to the unit.
The South Korean tech giant had previously told What Hi-Fi? that it was investigating the cause of the issue and taking steps to resolve the firmware error.
It is unclear how many soundbars have been affected by the issue.