Summary

  • Airbnb is to display the total cost of a reservation, including cleaning fees, before customers reach the checkout page, in a move that will roll out globally.
  • The change was first introduced in 2019 after the company came under scrutiny from the European Union over the lack of transparency of fees.
  • A toggle option was subsequently launched, which showed the total cost of a stay and was used by nearly 17 million people last year.
  • Now, instead of having to activate the toggle, users will see a banner at the top of their search results stating: “Prices include all fees.”
  • Critics claim the change does not go far enough, saying Airbnb could improve transparency further by including local taxes in the upfront pricing.

By Emma Roth

Original Article