Summary

  • California-based software firm Salesforce has launched a new AI marketplace called AgentExchange, which it claims is the first trusted marketplace for AI agents in enterprise software.
  • The marketplace currently has more than 200 partners, including Google Cloud, DocuSign and Box, offering pre-packaged agent solutions that businesses can implement without extensive technical expertise.
  • AI agents referred to as ‘digital labour’ can perform complex tasks autonomously and can be used to automate administrative tasks within businesses, with studies suggesting that up to 87% of healthcare professionals’ time is spent on administrative tasks rather than patient care.
  • Early adopters of the technology, such as ZoomInfo, Remarkable and Mimit Health, are using Agentforce in Slack to improve productivity by handling routine tasks.

By Michael Nuñez

Original Article