Salesforce launches Agentforce 2dx, letting AI run autonomously across enterprise systems
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Summary
Salesforce has announced a major upgrade to its Agentforce digital labour platform, which enables autonomous AI agents to work proactively and independently across enterprise systems, without the need for constant human supervision.
The platform supports a multi-agent framework, where personal AI assistants interact with enterprise agents to complete tasks, with the final approval from humans.
It includes a suite of new tools to accelerate the adoption of its agent technology, including a developer edition for creating prototypes, AI assistance in Agent Builder, a testing centre for evaluating agent configurations at scale and an Exchange marketplace with over 200 partners and pre-built agent components.
Healthcare is a key industry that Salesforce is targeting with Agentforce for Health, which aims to reduce administrative burdens on healthcare providers.