ServiceNow expands AI offerings with pre-built agents, targeting broader enterprise adoption
1 min read
Summary
ServiceNow has upgraded its agent platform and is making acquisitions in a bet on increased investment in AI agents.
The company has acquired Moveworks and announced a new orchestration platform, alongside integration of agentic enterprise search.
ServiceNow continues to add to its library of pre-built AI agents for specific teams, as well as helping customers develop their own solutions.
New pre-built AI agents include security operations, autonomous change management and network test and repair options.
The Agent Orchestrator and AI Agent Studio, generally available following updates, are designed to help organisations build, onboard and coordinate agents, with additional visualisation capabilities to help monitor their performance.