Inside Zoom’s AI evolution: From basic meeting tools to agentic productivity platform powered by LLMs and SLMs
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Summary
Zoom has announced plans to expand its use of AI to transform meetings beyond communication events into action-oriented workflows.
Working with the language model providers, OpenAI and Anthropic, Zoom has also developed its own small language model (SLM), which it uses in conjunction with the larger models to produce a final output.
In a recent interview, Zoom CTO Xuedong (X.D.) Huang stated the company’s aim to transform from meeting to milestone; taking advantage of the strengths of both the smaller, customised model and the larger, more powerful models, while reducing costs and improving performance.
Among the services provided by Zoom is AI Studio, which allows enterprises to create customised AI agents tailored to specific business needs, such as HR policy documents.
For enterprises looking to lead the way in AI adoption, Zoom’s evolution offers valuable lessons in building on existing strengths.