Observe launches VoiceAI agents to automate customer call centers with realistic, humanlike voices that don’t interrupt
1 min read
Summary
Observe.AI has launched VoiceAI agents, which are designed to automate routine customer interactions in contact centres, with the goal of smoothing customer experience and reducing operational costs.
Built using a combination of in-house AI models and partnerships with AI providers such as OpenAI and Anthropic, the VoiceAI agents are designed to handle customer inquiries ranging from straightforward questions to more multi-faceted conversations.
Observe.AI’s voice agents are positioned to ‘plug and play’ with existing workflows and operations, and the company already has pre-built integrations with more than 250 platforms, including Salesforce, Zendesk and ServiceNow, enabling businesses to implement them quickly.
The model is priced according to completed tasks rather than per-minute usage, with simpler tasks costing less than more complex ones, and Observe.AI claims that businesses can save 70%-80% on customer service costs by using its VoiceAI agents rather than human ones.